No Coolers on Premises

In order to reduce property damage within the hotel rooms, there will be NO cooler or alcoholic beverages allowed on property by our patrons. Guests who bring coolers on property will be asked to store them in their cars or in the bell closet until the guest’s departure.

Deposit Policy

Each guest checking in will be required to leave a $100 per stay cash or credit or debit card deposit per room.  This deposit is fully refundable upon guest check out, as long as no incidental charges are incurred. If the guest is using a debit card, the authorization will be released based on the parameters set by the guest’s banking institution.  Most banks release the pending authorization within 3-5 business days, however, some banks release funds up to 30 days after check-out.  This information is not set by, nor communicated, to Greektown Casino–Hotel.  If the guest should encounter an issue with the release of said funds, the guest should contact his/her banking institution to determine when their funds will be released.

Early Check-Ins/Late Check Outs

Greektown Casino-Hotel offers a check in time of 4:00 PM and check out time of 11:00 AM.  Please note that early check-ins and late check-outs cannot be guaranteed and will be granted on a case by case basis.

No Smoking Policy

As of May 1st, 2010 all Hotels and Public Areas in Michigan are Smoke Free.  Therefore, all of Greektown Casino-Hotel rooms, bars, restaurants, and public areas are non-smoking.  If guests smoke in their guest rooms, a $500 cleaning fee will be charged to their account and the guest may be evicted.

Registered Guests

Only those guests registered on a reservation may check in or be allowed access to the hotel room. Therefore, groups cannot put multiple rooms under one name and have their guests check in under the one name.  Each reservation needs to be assigned to the individual staying in the room.  Because of privacy laws, we will not extend access to a hotel room to any guests not listed on the individual reservation.

List of In-House Guests

Because of privacy laws, the Greektown Casino-Hotel staff can only release registered guests under a group block to the signer of the contract. Greektown Casino-Hotel does not have the authority to give the group contact the guests in their block’s phone numbers, email addresses or any personal information.

Cancellation Policy

All rooms that are cancelled less than 24 hours before arrival will be subject to a one-night stay penalty.  If a credit card is not provided by the guests, the group master account will be responsible for the charges.

Age Restrictions

Under state law, patrons of our casino (adjacent to the hotel) must show proper identification proving they are 21 years of age or older to enter the casino.  Guests under age 21 may still enjoy the Hotel, Market District (food court), and Bistro 555.